G. Kalyan Kumar
Telus International, famous as a leading digital customer experience (CX) innovator, has opened its TELUS Digitization Campus in India on April 17, 2024.
The global company designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands.
The launch of the TELUS Digitization Campus in India reinforces the company's commitment to sustained innovation, empowering of talent, and fast paced digital transformation to support clients from all parts of the world.
Strengths of Telus India
Telus International has chosen Noida to be the location of its second digitization campus globally. The digitization campus in India follows the opening of the first campus in Guatemala in 2022.
Telus International operates three sites in India. There are two centers in Noida (Candor Tech Space, Sector 135 and SEZ Area) and one in Bangalore.
The Indian unit houses more than 6,000 customer experience experts, technology professionals, and developers possessing extensive mastery of all digital technologies, including the latest ones such as artificial intelligence (AI), cloud computing, and big data.
The Digitization Campus is a giant leap in the expansion plans of Telus International and fulfills the demand for global technology implementation and optimization for the clientele.
Under the Digitization Campus concept, all the resources will be scaled up, including state-of-the-art infrastructure and amenities, to help the workforce optimize their skills, know-how, and performance to deliver innovative, competitive, AI-fueled digital solutions to clients from all parts of the world.
Management upbeat on Indian centre
Speaking at the inaugural event, Monty Hamilton, Senior Vice President, TELUS International, expressed a bullish outlook on the growth potential of the digitization campus.
Hamilton lauded the robust talent pool in India and the thriving technology industry, making it an ideal combo for technology companies, including Telus International, justifying the location as the second digitization campus.
Digitization Campus opened in Noida with the ribbon cutting ceremony
“With proven success in Central America, where our team members continue to deliver a broad portfolio of digital and AI solutions to global clients, this new campus builds upon our existing operations in India.
"We're confident our TELUS Digitization Campus in India will become yet another springboard for developing next-generation solutions for our global clients,” Hamilton added.
Committed to innovation: Arshad Majeed
Speaking at the event, Arshad Majeed, Regional Vice President of Service Delivery, TELUS International Digital Solutions, added that TELUS International places primacy in the power of innovation to drive business success, in terms of the team's expertise, “amplified by the collaborative spirit of our TELUS Digitization Campus model, that positions us to continue delivering incremental value to our clients worldwide.”
"Our experts design, build, and deliver end-to-end customer experiences, and they are passionate about customizing solutions that deliver tangible business results for clients with faster turnaround times to reduce costs that meet changing market dynamics,” added Mr. Majeed. These experts automate tasks, personalize experiences, and gather valuable customer insights.
Fuelling all stages of growth, TELUS International partners with leading brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, travel, and hospitality.
As part of its global growth strategy, Telus International has continually invested in its workforce, infrastructure, and technology capabilities to stay ahead of market demands and emerging trends.
The vision is that a highly competent digital solutions team will impact every aspect of a development process, ranging from management to development, with the talent pool applying their deep knowledge in automation, computing, and other latest technologies to ensure maintenance, improvement, and innovation in the processes.
According to the top management, both digitization campuses will now operate in tandem to enhance the ideation process, maximize productivity, and foster deeper collaboration.
Social events of Telus team in India
TELUS International is listed on the New York (TIXT) and Toronto stock exchanges and is part of the business group of Canadian telecommunications giant Telus Corporation. The company is also known for its philanthropic and CSR initiatives such as “Women Who Code: Connect Asia,” among others.
